Subscription Terms — POB Soft Technical Support Plans
Legal document

Subscription Terms
Software & Technical Support Plans

POINT OF BUSINESS SOFTWARE S.R.L. (VAT ID RO36849440)  ·  Last updated: October 2026

English translation provided for convenience. This is a translation of the original Romanian document, available here. In case of any discrepancy or dispute, the Romanian version shall prevail. The legal relationship between you and POINT OF BUSINESS SOFTWARE S.R.L. is governed by Romanian law.

1. Introduction

This document sets out the terms of use for the software subscriptions, assistance and maintenance services provided by POINT OF BUSINESS SOFTWARE S.R.L. (VAT ID: RO36849440, Trade Register No.: J2016003879225 / J28/832/2016, headquartered at Str. Carol I, nr. 19F, ap. 2, Slatina, Olt County, Romania) to any legal entity purchasing Conexa / POB Soft subscriptions (hereinafter, the Client).

2. Plan types

POINT OF BUSINESS SOFTWARE S.R.L. (POB Soft) offers monthly or annual software and technical support subscriptions:

Standard (Baza / Pro)

Standard Support Plan

  • Technical support by phone, ticketing or remote assistance
  • Monday – Friday, 09:00 – 17:00 (Romania time, public holidays excluded)
  • Includes standard assisted online onboarding
  • Includes regulatory and functional platform updates
Premium / Enterprise SLA

Extended Support & Dedicated SLA

  • Priority technical support by phone or remote session
  • Daily, 08:00 – 23:00 (Romania time, including weekends and holidays for critical emergencies)
  • Dedicated Account Manager for Enterprise projects
  • Includes continuous application updates

* Outside standard hours (Mon–Fri, 09–17), support is provided only for critical operational emergencies — see below.

Important — interventions outside standard hours: Interventions outside standard hours are available only for situations in which the application stops working or essential functions are affected: signing in to the application, processing sales, issuing fiscal receipts, the connection to the fiscal printer, viewing and updating stock. Outside standard hours, no support is provided for training, configuration, customization or modifications.

Note: Standard subscriptions include 3 simultaneously active devices (with unlimited user accounts). Additional concurrent workstations and additional legal entities are configured and quoted according to the Client's operational requirements.

3. Activation and payment

The subscription is activated once the Client completes the initial card payment (or upon bank transfer confirmation). After activation, access to technical support is enabled for the billed period, authenticated using the company's tax ID.

Recurring payment

  • For monthly card subscriptions, every 30 days the platform automatically charges the subscription amount using the card saved at the first payment.
  • The Client consents to recurring payments by entering the card details.
  • The Client must keep a valid and active bank card on file at all times, to ensure continuity of the service.
  • If the card expires, is blocked or is cancelled, the Client must update it immediately to avoid the subscription being automatically suspended.
  • After each successful payment, the Client automatically receives the tax invoice issued by POINT OF BUSINESS SOFTWARE S.R.L. by email.

Payment failure

  • If automatic payment fails (expired card, insufficient funds, blocked card), the platform will automatically retry charging for 14 consecutive days.
  • During this period, the Client will receive repeated email notifications.
  • The Client may update the saved card at any time from the client account.
  • If payment is still unsuccessful after 14 days, the platform stops further attempts and the subscription is suspended.

POINT OF BUSINESS SOFTWARE S.R.L. accepts no responsibility for service interruptions caused by failure to update the card or by inability to process the payment.

4. Suspension and reconnection

  • Suspension means access to technical support, updates and interventions is blocked.
  • Client data is not deleted during the suspension period.
  • To reconnect the service after suspension due to non-payment, a one-off reconnection fee may apply in accordance with the contractual terms.
  • If the subscription is not reactivated within 30 days from suspension, it is considered terminated, and the Client may only access individual technical interventions, paid separately.

5. Cancellation or change of plan

  • The Client may cancel or change the type of plan at any time, with no penalty.
  • Cancellation is done by email or via the administration account inside the application.
  • The service remains active until the end of the period already paid for.
  • Failing to update the card is not considered a cancellation request and does not release the Client from the obligation to pay amounts due.

6. Implementation projects and additional technical work

For requests that exceed standard assisted online activation (such as multi-location implementation projects, WMS warehouse topology configuration, historical data cleansing and migration from legacy ERP systems, advanced e-commerce/marketplace/courier/API integrations, on-site training or custom software development), POINT OF BUSINESS SOFTWARE S.R.L. provides dedicated professional project services (detailed on the Implementation page).

  • The cost of an implementation project or custom development is established transparently based on technical and operational analysis, depending on complexity, stage duration and agreed deliverables.
  • Delivery is carried out under a written commercial proposal / agreement accepted by both parties, with clear milestones and acceptance criteria (UAT).

7. Confidentiality and data protection

POINT OF BUSINESS SOFTWARE S.R.L. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR). The full privacy policy is available on the Privacy Policy page. Data is stored on secure infrastructure with GDPR-compliant providers.

8. Force majeure

Neither party will be held liable for failing to perform its obligations if this is due to a force majeure event (earthquake, fire, cyber-attack, nationwide network outage, etc.). The affected party will notify the other party within 5 business days from the occurrence of the event.

9. Changes to the terms

POB Soft reserves the right to amend these terms, with prior notice. Continued use of the services after notice is given constitutes acceptance of the changes.

10. Governing law and dispute resolution

This document is governed by Romanian law. Any dispute will be resolved amicably first. If this is not possible within 15 days, disputes will be settled by the courts where POB Soft is headquartered (Slatina, Romania).